A recent article in the Wall St. Journal consolidated reporting on a number of recent changes in so-called captive centers (IT or back-office services operations in India owned by non-Indian, usually US or UK, businesses). While the leading sentence talks about “reversing a a decade-long trend,” I think the article reveals a more complex picture.
The [...]
Filed under: financial services, global strategy, outsourcing | Tagged: Aviva, AXA, BioImagene, captive centers, Citigroup, India, outsourcing, Symphony Services | Leave a Comment »
