Recession Driving Changes in Captive Center Strategies?

A recent article in the Wall St. Journal consolidated reporting on a number of recent changes in so-called captive centers (IT or back-office services operations in India owned by non-Indian, usually US or UK, businesses).  While the leading sentence talks about “reversing a  a decade-long trend,” I think the article reveals a more complex picture.
The [...]

Evaluating Vendors Across Cultures

Recently we were talking with an American client about an upcoming trip to India to evaluate outsourcing vendors.  They are experienced managers, who have evaluated a number of vendors for different kinds of services for their business, and they have a well thought-out vendor evaluation process.  But they’ve never outsourced work to India, and none [...]

Globalization of Legal Services Models

One of my business partners,  Matthew Sullivan, has just published an article on the trend of globalizing legal services, both through legal process outsourcing (LPO) and shared service centers.   The article appears on Phil Fersht’s Horses for Sources blog, one of the leading blogs about the outsourcing industry and business globalization in general.
In the article, [...]

10 Useful Blogs on Global Outsourcing

A friend of mine asked me today about the blogs I go to the most for information on outsourcing, so here’s my current list.  I am mostly interested in the IT outsourcing industry in India and China, and this list reflects that.  These blogs offer a diverse set of perspectives, from analysts, project managers, vendor [...]

From Wall Street to Bangalore…how will this play out in India’s IT services?

I spent the weekend glued to my laptop screen, repeatedly checking for updates on Lehman’s situation, as well as Merrill and AIG.  Like a rubbernecker watching a highway accident, I couldn’t stay away, emotions surging through me as disaster unfolded in front of my eyes.
While most of the news is about the FSI companies themselves, [...]