Posted on June 11, 2009 by Cindy Carpenter
A recent article in the Wall St. Journal consolidated reporting on a number of recent changes in so-called captive centers (IT or back-office services operations in India owned by non-Indian, usually US or UK, businesses). While the leading sentence talks about “reversing a a decade-long trend,” I think the article reveals a more complex picture.
The [...]
Filed under: financial services, global strategy, outsourcing | Tagged: Aviva, AXA, BioImagene, captive centers, Citigroup, India, outsourcing, Symphony Services | Leave a Comment »
Posted on September 15, 2008 by Cindy Carpenter
I spent the weekend glued to my laptop screen, repeatedly checking for updates on Lehman’s situation, as well as Merrill and AIG. Like a rubbernecker watching a highway accident, I couldn’t stay away, emotions surging through me as disaster unfolded in front of my eyes.
While most of the news is about the FSI companies themselves, [...]
Filed under: financial services, international business, outsourcing | Tagged: India, Lehman, outsourcing | 2 Comments »